We've tried to answer the most commonly asked questions here. If you read through this and don't find what you're looking for, please feel free to contact us. We're here to help answer any questions you have about using our website and placing orders.
This section contains information about creating and using accounts on Kulamarketplace.com. They're pretty straightforward and we've got some good information here, but if you have questions we haven't answered, please contact us. Our contact information is listed in Contact Us and at the bottom of this page.
Why create an account?
You are required to create an account in order to shop with us, and there are some nice advantages to having an account. Creating an account allows you to:
- Save your shipping and billing addresses so you don't have to re-enter them when you check out (we do not store your credit card information).
- Log in to your account and check on your order status, review your order history and re-order quickly.
- Save additional ship to addresses for easy shipping to other addresses.
- Review your order history online anytime.
If you're ready to create a new account now click here
to go to the New Account registration page.
How do I create an account?
You can create an account in just a three simple steps.
1. At the top of the page, click Log In. That will bring you to the account login page. If you have not already created an account, click "New Account" to create one.
3. Fill out the "New Account" form and click "Create Account."
It doesn't get much easier, does it? Once you finish registering, you can view things like past orders, order information and your shopping list. You can also change your password and edit shipping addresses.
How do I change my account password?
1. If you're logged in and you want to change your password, click Your Account at the bottom of the page, then select "Manage My Account."
2. At the top, where is says, "To change account details or password please click here", click to access the "Account Details" form. Here you can update your email address and/or password.
If you want to log in but have forgotten your password, click Log In at the top of the page, and then click "Forgot Password?" Our system will automatically email you (at the email address on file) to help you out. We do not know your password, so we cannot retrieve it, we can only have the system send you instructions for resetting the password.
Shopping Cart Information
Items placed in your shopping cart will remain there for 1 week. However, because inventory is not "reserved" during that time, it is possible that items placed in the cart may not be available when you come back to check out. This doesn't happen often, but might occur on items that have high demand. If this occurs, please feel free to contact us and we'll provide information about the availability of the desired product.
PLEASE NOTE: If you clear your COOKIES from your browser, either manually or through software settings (anti-virus programs, anti-spyware programs, privacy programs, etc.), your cart information WILL BE LOST. The shopping cart is saved through a small file on your computer called a COOKIE. Most shopping cart programs use these small files to help you keep track of things like items in a shopping cart. You do not have to keep the cookie file on your computer, but if you delete this file, your shopping cart items will be lost. You must have cookies enabled to shop with us, but you can disable cookies afterward, if desired.
If you have any questions about cookie files or the use of our shopping cart, please contact us and we'll be happy to assist you.
This section contains information regarding your shipment, including methods of shipping, costs, timelines, and more. If you have questions we haven't answered, please contact us.
We use as little packaging as possible while still ensuring your package arrives in good shape. We use recycled and recyclable materials whenever possible, and we encourage you to reuse or recycle the packing materials. If you have comments or suggestions regarding our packaging, please email our friendly Customer Service staff.
General Shipping Information
Your order usually ships within 1 to 3 business days after you place your order. We don’t ship on weekends or holidays. Orders placed on weekends or holidays are processed within 1 to 3 business days after the order is placed.
If you order expedited shipping (for instance, FedEx 2nd Day Air), please note that your order will be processed within 1 to 2 business days and shipped via the selected method. This means that a "2nd Day" shipment may take up to 4 business days to arrive. If you have a special circumstance, please note that in the comments in your order and email customer service with details.
What do you charge for shipping?
To determine shipping costs before completing your purchase, add items to your cart. When you're ready, view your cart. In the first page of the shopping cart, you will see the items you've added to your cart. Below that is a shipping calculator. Enter the zip code to which the package is being shipped and click Update Totals. The estimated best rate shipping cost will be displayed. This will give you a good idea of the total cost of shipping before check out.
Shipping a large order may cost only slightly more than shipping a single item. That's because USPS charges a base rate for all packages and an incremental rate above that base. So, it's far more economical to purchase numerous items. If you're checking shipping rates, please don't base your decision on a single item - add all your items to your cart and then check the shipping cost.
Shipping is not a profit center for us, we just cover our costs. A lot of people ask for free shipping, but retailers that offer free shipping usually just increase the price of all items to cover the cost. Our method is a bit more straightforward. We price our products appropriately, and shipping is based on how much the product weighs along with where it has to go. We work with our shipping partners to keep costs down, and we keep hounding them for lower prices.
We do ship via USPS to any location with a US Postal code, including Puerto Rico, US Virgin Islands, Guam, Marshall Islands (etc.), APO and FPO addresses. See the information below regarding shipping outside the US. USPS Priority Mail generally takes 7-10 business days to arrive.
Local Pickup (Maui only) If you live on island or arevisiting and would like to pick up your order, please select “Will Pickup” during check out.
Please note: We are open 7am-7pm 7 days a week. See below for pick-up hours.
1. Orders can be picked up Monday through Friday, between 9:00 AM and 5:00 PM
2. If you have a special situation, please contact Customer Service to see if alternate arrangements can be made.
If you have any questions, use the Contact Us
form and we'll be happy to answer any questions you might have about picking up your order.