Return & Exchange Policy
We want all of our customers to be happy with our products, and will gladly exchange them if you are unhappy. If you are not satisfied with your product choice, please return with postmark date within 7 days including your original receipt and receive a full credit towards another product. To return your products for exchange, place the merchandise in a box with your original invoice and send it to us. If you don't have your original invoice, make sure to include your name and shipping address as you believe it appeared on the invoice. Send your package via an insured and prepaid method such as USPS. Include your packing slip or a copy of your receipt. Shipping and handling fees are not refundable on returns.
All returns and exchanges should be shipped to:
15200 Haleakala Hwy.
Kula, HI 96790
We pride ourselves on providing excellent customer service, which includes processing your order right away. In most cases, we are able to ship your order within 3 days of payment. If there is going to be any delay with your order, we will notify you immediately.
We offer several shipping options to meet your needs. For small orders, we recommend USPS First Class or Priority Flat Rate shipping. For larger orders, FedEx provides the best solution. If you need faster service, USPS Express Mail and several FedEx options are available. You’ll have an opportunity to select the shipping option that best suits your needs as you proceed through our checkout process.
For international shipments, including Canada, we use USPS Priority International. If you’d prefer to use FedEx, we’d be happy to arrange that as well. Please call us for international shipping quotes. To all international customers, it is your responsibility to be aware of and pay for all customs charges and taxes that might be assessed on the shipment.
Payment Methods Accepted
We accept Visa, MasterCard, American Express, Discover and JCB credit cards, as well as Visa and Mastercard debit cards for payment. If using a Kula Marketplace gift certificate for payment, please refer to the Gift Certificates section below. If you pay by credit card, your card will be charged when we send the order to shipping. If you pay by debit card, please be aware that your bank will immediately hold the funds for your order at the time of authorization as a 'pending debit'. Once the order is sent to the warehouse, your debit card will be charged. If you have any questions or concerns about charges to your credit or debit card, please contact us
Purchasing Gift Cards
Gift Cards can be ordered in any denomination and are mailed with your order or via USPS. Discount coupons or promotions cannot be applied to the purchase of a Gift Card.
Gift Cards can be redeemed during one shopping visit or several times until the original amount of the Gift Card is used. Click here to purchase a Gift Card.
Redeeming a Gift Card
Gift cards may be used to purchase items online or in our Kula store. To use online, add items to your shopping cart and check out. When asked for payment, you'll have the opportunity to enter your Gift Card code. If your order is for less than the Gift Card amount, you can use the remainder of the during subsequent shopping visits (please retain your gift code for future use). If your order total is higher than the Gift Card amount, you will need to provide an additional form of payment for the amount exceeding the Gift Card.
If you have any questions about using your Gift Card, please contact us and we'll be happy to assist you.
Sales tax will be charged on taxable items for shipments delivered to Hawaii addresses or delivered to addresses outside Hawaii if the credit card bill-to address is in Hawaii.
This privacy notice discloses the privacy practices for kulamarketplace.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:
- What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
In order to purchase products from this website, a user must first complete account registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest.
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Participation is Your Choice
Our online site provides users the opportunity to opt out of receiving communications from kulamarketplace.com at any time. This site allows users the option of sending an email to email@example.com at any time for removing their information from our database, and to not receive future communications, and to no longer receive services of kulamarketplace.com.
Your credit card security is important to us, and we want to assure you that using your credit card as Kulamarketplace.com is safe. Our site uses secure socket layer (SSL) encryption. Your credit card number is encrypted so that it cannot be read as it is transmitted over the Internet. You can verify this by looking for a closed lock icon in your web browser, or looking for "https" at the beginning of the address of the web page. To determine when you're sending data securely, look at the web address (URL) in your browser window: the first few letters will change from "http" to "https" (s stands for "secure") when you are transmitting information protected by SSL encryption.
Depending on the browser you are using, there are other ways to tell you're on a secure page.
- Internet Explorer - look for a lock icon to the right of your address bar.
- Firefox - look for a lock icon in the lower right corner of your browser window.